Policies & Legal

Controller: Even Us Ltd (“we”, “us”, “our”), a UK-based life coaching and holistic wellness company. Contact: evenusltd@gmail.com.

1) Scope

This policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, become a member, or participate in our services. It applies to visitors and clients in the UK/EEA. We follow UK GDPR, the Data Protection Act 2018, and applicable ePrivacy rules.

2) What We Collect

• Identity & Contact: name, email address, telephone, postal address.
• Account & Profile: username, password, preferences, community profile details (if available).
• Service Data: information you share in coaching or group sessions; any recording happens only with your explicit consent.
• Payment & Transaction: amount, currency, timestamp, masked card or processor token (processed by our PCI-compliant provider).
• Communications: emails, messages, survey responses, testimonials (with your permission).
• Technical & Usage: IP address, device/browser type, pages viewed, interactions; cookies and similar technologies (see Cookie Policy).
• Special Category (optional): wellbeing context you choose to share. We process this only with your explicit consent and for agreed purposes.

3) Why We Use Your Data (Purposes & Legal Bases)

• Provide services & membership (coaching, community, resources) — Contract.
• Customer support & communications — Legitimate interests (to run our business and assist you) or Contract.
• Newsletters & updates — Consent (you can withdraw anytime).
• Analytics & improvement — Consent (non-essential cookies only after opt-in).
• Security & fraud prevention — Legitimate interests and Legal obligation.
• Processing special category data you provide — Explicit consent.

4) Sharing

We share data with trusted processors that help us operate (hosting, email, payment processing, scheduling, analytics if enabled). They process data only per our instructions and under contracts that include confidentiality and security commitments. We may also share data when required by law, to protect rights/safety, or during reorganisation/merger (with notice where appropriate). We never sell or rent personal data.

5) International Transfers

When we transfer personal data outside the UK/EEA, we rely on adequacy regulations or Standard Contractual Clauses and supplementary measures as needed to protect your information.

6) Retention

We keep data only as long as needed for the purposes above. Typical periods include: account data for the life of your account; support records up to 24 months; invoices for 6 years (tax). We delete or anonymize data when no longer required, unless law requires longer retention.

7) Your Rights

Subject to conditions and exemptions, you may have the right to access, rectify, erase, restrict or object to processing, and portability. You can withdraw consent at any time (for emails or non-essential cookies) without affecting prior processing. To exercise your rights, contact evenusltd@gmail.com.

8) Children’s Data

Our site and services are intended for 16+. The Circle of Life: Written in the Stars product is intended for 18+ only. We do not knowingly collect data from younger users.

9) Security

We use appropriate technical and organisational measures, including access controls, encryption in transit, hardened hosting, and staff awareness. No system is perfectly secure; we continuously review and improve our safeguards.

10) Complaints

If you’re unhappy with how we handle your data, please email us first so we can help. You can also complain to the UK ICO at ico.org.uk/make-a-complaint.

11) Updates

We may update this policy from time to time. We’ll change the “Last Updated” date and, where appropriate, notify you through the site or by email.

1) Overview

These Terms govern your use of our website and services. By accessing the site or purchasing services, you agree to them. If you do not agree, please do not use the site.

2) Eligibility

You must be 16+ to use our site and services, and 18+ to purchase Circle of Life: Written in the Stars.

3) Accounts

You’re responsible for your account credentials and activity. Notify us promptly of any unauthorised use.

4) Acceptable Use

• No unlawful, harmful, or abusive activity; no harassment or hate speech.
• No attempts to disrupt or circumvent security or access non-public areas.
• No infringement of intellectual property or privacy rights.

5) Services

We provide life coaching, group sessions, workshops, written materials, and related wellness content. Our services are not a substitute for medical care or licensed therapy. We may update, suspend, or discontinue features with reasonable notice where feasible.

6) Bookings, Memberships, and Pricing

• Fees are displayed at checkout; taxes may apply.
• Memberships renew automatically unless cancelled prior to renewal; see Refunds & Cancellations.
• We reserve the right to change prices, promotions, and availability.

7) Cancellations & Rescheduling

See the Refunds & Cancellations section for details. We may cancel or reschedule in rare cases (e.g., illness); you’ll be offered a new slot or a refund/credit.

8) Intellectual Property

The site and content (including texts, graphics, logos, and materials) are owned by Even Us Ltd or our licensors. You may not reproduce or exploit content without prior written permission. You retain rights to content you submit but grant us a limited licence to use it for operating the service.

9) Disclaimers

Our services are provided “as is” for personal development and wellbeing. We do not guarantee outcomes, and results vary by individual.

10) Limitation of Liability

To the fullest extent permitted by law, we exclude liability for indirect or consequential losses. Our aggregate liability for paid services is limited to the amount you paid in the 12 months preceding the claim. We do not exclude liability where unlawful (e.g., for death or personal injury caused by negligence).

11) Indemnity

You agree to indemnify us against claims arising from your misuse of the site or breach of these Terms.

12) Governing Law

England and Wales law applies; the courts of England and Wales have exclusive jurisdiction.

13) Changes

We may update these Terms; continued use after notice means you accept the changes.

14) Contact

evenusltd@gmail.com

1) What Are Cookies & Similar Technologies?

Cookies are small text files placed on your device by a website. Similar technologies include localStorage, sessionStorage, and pixels. We use these to operate the site securely, remember choices, and—if you consent—measure and improve performance, and (if applicable in future) tailor marketing.

2) Your Choices

• On first visit, a banner lets you accept all or manage preferences.
• You can change your choices any time via the “Cookie preferences” link in the footer.
• You can block or delete cookies in your browser; essential features may not work as intended.

3) Categories We Use

• Essential (always on): required for core functions like navigation, security, load balancing, consent storage. No consent required.
• Analytics (opt-in): help us understand how the site is used so we can improve content and performance.
• Functionality (opt-in): remember your settings (e.g., language, display preferences) to enhance your experience.
• Marketing (opt-in): deliver/measure personalised content or communications (used only if we introduce these features in future).

4) Detailed List (illustrative)

We strive to be transparent. Some preferences may be stored in localStorage rather than cookies; retention is shown where applicable. The exact set may change as we improve our site.

Name	Provider	Purpose	Category	Type	Retention
eu_consent	Even Us (1st-party)	Stores your “accept all / reject all / granular” consent choice so we can honour it across pages.	Essential	Cookie / localStorage	Up to 12 months
eu_prefs	Even Us (1st-party)	Stores per-category preferences (analytics, functionality, marketing) for consent mode.	Essential	Cookie / localStorage	Up to 12 months
_ga	Google (3rd-party)	GA4 ID used to distinguish users (if analytics is enabled by you).	Analytics	Cookie	2 years
_ga_MEASUREMENT_ID	Google (3rd-party)	GA4 session state/metrics for our property (if enabled by you).	Analytics	Cookie	2 years
_gid	Google (3rd-party)	GA4 user distinction over 24 hours (if enabled by you).	Analytics	Cookie	24 hours
ui_lang	Even Us (1st-party)	Remembers language/region preference.	Functionality	Cookie / localStorage	Up to 12 months
ui_theme	Even Us (1st-party)	Remembers display settings (e.g., reduced motion, theme).	Functionality	Cookie / localStorage	Up to 12 months

Note: Marketing cookies are not currently used. If we add them, we will show them here and require prior consent.

5) Legal Basis

We rely on consent for analytics, functionality, and marketing cookies. We use essential cookies because they are necessary to provide the service you request and to maintain security.

6) Managing Cookies

• Use the “Cookie preferences” link in our footer to change your settings at any time.
• Browser controls let you delete or block cookies; see your browser’s help pages.
• Some third-party providers offer their own opt-outs (e.g., Google’s tools).

7) Updates

We update this page when our use of cookies changes. Check back for the latest information.

1) 1:1 Coaching & Group Sessions

• Rescheduling: You may reschedule once per booking free of charge if requested ≥ 72 hours before the session.
• Cancellation: Cancel ≥ 72 hours before the session for a full refund or credit. Cancellations < 72 hours or no-shows are non-refundable.
• Provider cancellations: If we must cancel, you can choose a new date or receive a refund/credit.

2) Memberships

• Renewal: Monthly auto-renew unless cancelled before the renewal date in your account or by contacting us.
• Cancellation: You can cancel any time; you’ll retain access until the end of the current billing period.
• Cooling-off: UK consumers may have a 14-day cooling-off period under consumer law if no services have been accessed. If you access member content or services during this period, you may lose the right to cancel for a full refund.

3) Physical, Made-to-Order Items

Circle of Life: Written in the Stars is a personalised, made-to-order work. For change-of-mind returns, UK regulations typically exempt personalised goods once production has begun. You may cancel within 48 hours of ordering or before work starts (whichever is sooner). This does not affect your rights if the item is faulty or not as described.

4) Faulty or Damaged Items

If a product arrives damaged or faulty, contact us within 14 days with photos and your order number. We’ll arrange a replacement or refund according to your statutory rights.

5) How to Request

Email evenusltd@gmail.com with your order details. We’ll respond with next steps. Refunds are issued to the original payment method where possible.

• Respect & Safety: No harassment, hate, or discrimination. Listen with care; speak with kindness.
• Confidentiality: Do not share others’ stories or identifying details outside the group.
• Constructive sharing: Offer support, not diagnosis. Avoid prescribing or medical claims.
• No spam or solicitation: Promotional posts require prior permission.
• Boundaries: Honour personal limits. If a topic is triggering, step back and seek support.

We may issue warnings, limit access, or remove accounts to protect the community. To report concerns, email evenusltd@gmail.com.

We aim to meet or exceed WCAG 2.1 AA across our site and content. Our ongoing work includes keyboard navigation, screen-reader labelling, colour contrast, and respecting reduced-motion preferences. If you encounter a barrier, email evenusltd@gmail.com and we’ll do our best to help.

Compatibility: Our site is designed for modern browsers on current versions of iOS/Android, macOS, and Windows. Some older browsers may not be fully supported.

Feedback & Formal Requests: Contact us for alternative formats or reasonable adjustments; we’ll respond promptly.